New 0300 helpline numbers

HMRC have introduced new phone numbers for VAT, National Insurance, income tax and self assessment.

For most people the new numbers will reduce the cost of calling these helplines. The numbers are set out below for your information:

 

VAT

Line

Old Number

New Number

VAT Enquiries

0845 010 9000

0300 200 3700

VAT Online Services Helpdesk

0845 010 8500

0300 200 3701

VAT, Customs & Excise Welsh Language Line

0845 010 0300

0300 200 3705

For those with hearing or speech impairments, the new textphone number for both VAT Enquiries and VAT Online Services Helpdesk changes from 0845 010 8500 to 0300 200 3719.

 National Insurance

Line

Old Number

New Number

National Insurance enquiries for employees and individuals

0845 302 1479

0300 200 3500

National Insurance registrations

0845 915 7006

0300 200 3502

National Insurance deficiency enquiries

0845 915 5996

0300 200 3503

Newly Self-Employed Helpline

0845 915 4515

0300 200 3504

National Insurance enquiries for the self-employed

0845 915 4655

0300 200 3505

National insurance enquiries for non-UK residents

0845 915 4811

0300 200 3506

Contracted Out Pensions enquiries

0845 915 0150

0300 200 3507

 

Income Tax and Self Assessment

Line

Old Number

New Number

Income Tax enquiries for individuals, pensioners and employees

0845 300 0627

0300 200 3300

Agent Dedicated Line

0845 366 7855

0300 200 3311

Tax back on bank and building society interest:
Savings Helpline

0845 980 0645

0300 200 3312

The National Claims Office

0845 366 7850

0300 200 3313

Self Assessment textphone service

0845 302 1408

0300 200 3319

HMRC have confirmed that taxpayers may still use the 0845 numbers for about the next 18 months.

Other 0845 numbers will change in the coming months as part of a rolling program to give taxpayers cheaper access to HMRC helplines.

Internet link: HMRC news

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